Everything you need to know about managing your subscriptions with Ripple Pay.
Getting Started
How do I set up my first package?+
Go to Packages in the sidebar and click + Add Package. Enter the package name, price, and billing frequency (weekly, monthly, quarterly, or annual). Once saved, a checkout link is automatically created for that package.
How do customers sign up?+
There are three ways:
1. Checkout Links — quick checkout with just name and email, then card payment. Share via email, social media, or your website.
2. Signup Pages — full signup form collecting name, email, address, phone, and custom fields before payment. Best for new customers.
3. Embed Widget — one line of code adds subscription cards to any website (Shopify, WooCommerce, Wix, or any HTML page).
How do I share my checkout links?+
Go to Checkout Links in the sidebar. Each package has a unique URL you can copy and share. There's also an All-in-One Subscribe Page that shows all your packages on one branded page — perfect for a single link on social media or in emails.
How do I customise my branding?+
Go to Settings and you can upload your logo, set your primary colour (used on checkout pages and headers) and accent colour (used for buttons and highlights). Your branding appears on checkout pages, signup forms, emails, and the customer self-service portal.
Managing Subscribers
How do I pause or cancel a subscription?+
Go to Subscribers, find the customer, and click Pause or Cancel. Paused subscriptions can be resumed at any time. Cancelled subscriptions stop all future billing.
What is a Holiday Hold?+
A Holiday Hold pauses billing and automatically resumes on a date you set. Useful when a customer is on holiday or temporarily unable to use your service. Go to Subscribers, click the Hold button, and pick a resume date.
Can I export my subscriber list?+
Yes — go to Subscribers and click Export CSV. This downloads all your subscribers with their details, status, and billing information.
How do price increases work?+
Go to Subscribers and click £ Price Increase. You can set a new amount and an effective date. Customers are notified automatically before the increase takes effect. For Direct Debit customers, the required advance notice is sent.
Payments & Recovery
What happens when a payment fails?+
Ripple Pay automatically starts a recovery sequence. Your customer receives up to 3 emails over several days with a link to update their payment details. If the payment is recovered, the sequence stops. If all 3 emails fail, the subscription is paused. You can view all recovery sequences under Recovery in the sidebar.
Can I manually retry a failed payment?+
Yes — go to Failed in the sidebar and click Retry next to the failed payment.
Where can I see payment history?+
Go to Payments in the sidebar. This shows all successful and failed payments with dates, amounts, and card details. You can download receipt PDFs for individual payments.
Card Payments
How does card billing work?+
When a customer subscribes, they enter their card details on Worldpay's secure payment page. Card details are never stored on our servers — Worldpay handles all card processing. Future payments are collected automatically using a secure token. You stay PCI SAQ A compliant.
How am I billed for card processing?+
Card processing fees (1.3% + 20p per transaction) are billed to you directly by Worldpay on your merchant statement. Ripple Pay charges a monthly platform fee of £40/month for the card billing portal and all its features.
What is a trial link?+
A trial link lets customers start a free trial before being charged. They enter their card details but aren't billed until the trial ends. You can create trial links for any package from the Checkout Links page.
Direct Debit
How does Direct Debit work?+
Customers fill in the signup form with their bank details and authorise a Direct Debit mandate. Payments are collected automatically on the billing date via BACS. The Direct Debit Guarantee protects your customers — they can cancel at any time through their bank.
When are DD payments collected?+
Payments are collected on the billing day you've configured (usually the 1st or 25th of the month). Customers receive advance notice before each collection. Pro-rata amounts are calculated for mid-month signups.
Integrations
How do I connect to Zapier?+
Go to Integrations in the sidebar and click Connect on Zapier. Ripple Pay is a native Zapier app — you can connect to Google Sheets, Slack, Mailchimp, and 5,000+ other apps. Use your Client ID and API Key (shown on the Integrations page) when connecting.
How do I connect Xero?+
Go to Integrations and click Connect Xero. Once connected, invoices are automatically created in Xero when payments are collected, and contacts are matched or created by email address.
Can I add subscriptions to my website?+
Yes — go to Checkout Links and scroll to the Embed Widget section. Copy the one-line script tag and paste it into any page on your website. Works with Shopify, WooCommerce, Wix, Squarespace, or any HTML page. The widget automatically shows your packages with your branding.
Account & Security
How do I log in?+
Ripple Pay uses magic link login — no passwords to remember. Click "Send me a login code" and we'll email a 6-digit code to your registered email address. Enter the code and you're in. Sessions expire after 5 minutes of inactivity for security.
Is my data secure?+
Yes. All connections are encrypted with SSL/TLS. Card details are handled by Worldpay and never touch our servers (PCI SAQ A compliant). Bank details are transmitted securely to our BACS bureau. Portal sessions have CSRF protection, rate limiting, and automatic timeout.
Can my customers manage their own subscription?+
Yes — every customer gets a self-service link (sent in their welcome email). They can view their subscription, see payment history, pause, cancel, or update their plan — all without contacting you.